Parking FAQs

The Ipswich Hospital and Ipswich Health Plaza carparks have different operating hours. Visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages for more information.

If you regularly need access to Ipswich Health Plaza Carpark outside operating access, please complete our parking support form to organise an After Hours Access Card (AHAC).

For information on fees, visit our parking rates page.

The Ipswich Hospital and Ipswich Health Plaza carparks have different height restrictions. Visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages for more information.

Accessible parking is available in each of our carparks. For more information on where the accessible parking is located within each carpark, visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages respectively.

Please note: disability parking permits do not permit free or discounted parking within the Ipswich Hospital and Ipswich Health Plaza sites. Permits enable parking in accessible parking spots.

Visitors are allowed 15 minutes to look for a park and in the case that you don’t find one, proceed to the exit and exit the carpark for no charge.

The pay stations and exit pay machines have 'help’ buttons, indicated by a phone icon, which ring through to assistance. Press the 'help' button and wait up to 12 rings.

1. Lodge a police report through police link or by visiting a local police station.
2. QPS will issue a reference number
3. If required, request footage through West Moreton Health.

If you’re still in the carpark, yes.

Create your carpark account, add a valid credit card, then contact us so we can cancel your entry ticket before you leave.

Anyone can open a parking account and access our account holder daily rate.

Visit our create UbiPark account page and follow the prompts.

1. Login to your UbiPark account
2. Click 'my account'
3. Click 'payment options'
4. Make changes as required

1. Login to your UbiPark account
2. Click 'my account'
3. Click 'payment history'
4. Click 'consolidated tax invoice'
5. Select a date range
6. Click 'export'
7. The statement will download as a PDF file

1. Login to your UbiPark account
2. Click 'my account'
3. Click 'my vehicles'
4. Mave changes as required

Only one vehicle per account can be parked in any of our carparks at any one time, even if you've registered more than one licence plate.

Yes. If your organisation needs to park multiple vehicles simultaneously, please complete our parking support form to set up a company carpark account.

A company account can include an unlimited number of vehicles, with one payment method charged for all registered vehicles.

Yes. You can enter and exit multiple times in a 24-hour period for the reduced daily account rate.

The daily rate is charged only once if you need to move between carparks in one day.

If your vehicle's licence plate isn't recognised by the camera, you can use the QR code on your parking account instead.

Your QR code is available on your account dashboard. We recommend saving it to your Apple Wallet or Google Wallet for easy access.

Your account must be active with a valid credit card attached for the QR code to work.

Yes. If you set up your parking account before joining West Moreton Health, please complete our parking support form and our team will update your account access for you.

If you no longer need your carpark account, please complete our parking support form.

Once received, our team will process your request and confirm when your account has been cancelled. Any remaining balance will be refunded to you.

1. Log in to your ParkCharge account
2. Click 'close account'
3. Follow the prompts
4. Any remaining balance will be automatically refunded to your nominated credit card

If you require further assistance with closing your account or if your refund declines, please complete our parking support form.

Yes, you will need to take a ticket upon entry. Your ticket is your key to enter and exit the carpark.

Insert your parking ticket into one of our pay machines and pay the amount displayed using cash or card.

Your parking ticket will be returned for you to scan on exit from the carpark.

Alternatively, you can pay with credit or debit card at the exit of the carpark.

Lost tickets incur a charge equivalent to the maximum daily rate. To exit the carpark you will be required to use the 'lost ticket' button at the pay stations or exit gates.